Investigating Complaints Involving Allegations of Abuse

Source: The National Long-Term Care Ombudsman Resource Center

Published: 2022


NORC provides daily in-depth technical assistance, consultation, information, and referral, for Ombudsman programs. To increase direct access to technical assistance (TA) and peer support, NORC is hosting quarterly live technical assistance dialogues. The TA Talks are also live streamed on the NORC Facebook page.

In recognition of World Elder Abuse Awareness Day (WEAAD), join us to talk about the role of the Long-Term Care Ombudsman program (LTCOP) in investigating complaints involving allegations of abuse, neglect, and/or exploitation.

Beverley Laubert, National Ombudsman Program Coordinator, Administration for Community Living (ACL), will open the discussion by reviewing pertinent federal requirements and guidance that explain the role of the LTCOP in investigating allegations of abuse. Dale Watson, South Carolina State Long-Term Care Ombudsman, and Jessica Winters, Regional Long-Term Care Ombudsman representative, South Carolina, will share a case example with local and state level advocacy and coordination with other entities such as Adult Protective Services (APS), state licensing and certification, Medicaid, and the Attorney General. There will be ample time for questions and discussion following the presentations.

Video Recording

PowerPoint Slides

Link: Investigating Complaints Involving Allegations of Abuse

Topics: Mandatory Reporting, Screening/Assessment

Access: Web-based

Intended Use: Self-directed Learning

Audience: Social Services

Level: Basic, Intermediate