Engaging Challenging Clients and Crisis Communication

Source: APS Technical Assistance Resource Center

Published: 2020


This webinar will address engaging clients within the context of a therapeutic relationship, how to engage challenging clients, crisis management, and present the LEAP (Listen, Empathize, Agree, Partner) approach to engagement. Join California Licensed Clinical Social Worker Heather Sylvester of the Riverside University Health System in learning promising practices for approaching challenging clients via instruction and case scenarios. NOTE: A video originally shown during this webinar has been omitted from the recording due to copyright issues. That video is located here.

Link: Engaging Challenging Clients and Crisis Communication

Topics: Multidisciplinary Teams, Overview/General, Screening/Assessment

Access: Web-based

Intended Use: Self-directed Learning

Audience: Social Services

Level: Basic, Intermediate