APS TARC Webinar: Personal Safety on the Job
Source: Personal Safety on the Jon
The webinar will provide strategies for staff to reduce risk when they encounter challenging or potentially threatening situations that involve upset, emotionally charged, or angry clients or others they may have contact with. Some of the topics covered are reading clients’ behavior, de-escalation of the three most common emotional states staff come into contact with, and the value of building rapport and how it enhances safety.
Speaker: Dan Elliot, Cooperative Communication Specialist, www.cooperativecommunication.net
Topics: Prevention/Intervention, Screening/Assessment
Intended Use: Self-directed Learning
Audience: Social Services
Level: Advanced, Basic