APS TARC Webinar: Personal Safety on the Job

Source: Personal Safety on the Jon

Published: 2019


The webinar will provide strategies for staff to reduce risk when they encounter challenging or potentially threatening situations that involve upset, emotionally charged, or angry clients or others they may have contact with. Some of the topics covered are reading clients’ behavior, de-escalation of the three most common emotional states staff come into contact with, and the value of building rapport and how it enhances safety.

Handouts: Slides| Handout 1Handout 2 | Handout 3Handout 4

Speaker: Dan Elliot, Cooperative Communication Specialist, www.cooperativecommunication.net

Link: APS TARC Webinar: Personal Safety on the Job

Topics: Prevention/Intervention, Screening/Assessment

Access: Web-based

Intended Use: Self-directed Learning

Audience: Social Services

Level: Advanced, Basic